Your account
Delete your IPEN Property account
You can ask us to delete your IPEN Property account, used for the tenant portal, the Ipen Tenant app, the marketplace and the management app, together with your personal data. You can also ask us to delete only some of your data and keep the account.
- 1Send a requestUse the form, or email us from the address or phone number on your account.
- 2We confirm it is youWe may send a one-time code to the phone number on your account before acting on the request.
- 3We delete your dataWe complete the request within 30 days and tell you when it is done. Signing in again after that creates a new, empty account.
Still renting? Deleting your account does not end your lease or clear any balance you owe. Your landlord or property manager keeps its records of the tenancy. Speak to them about moving out.
What we delete
- Your sign-in account: name, phone number, email and password or sign-in sessions
- Your profile, saved payout details and notification settings
- Marketplace applications, including ID documents, income details and references you uploaded
- Photos and messages you added to maintenance requests, once the Organisation has closed them
- Device tokens used for push notifications
What we have to keep
- Invoices, receipts, payments, deposit settlements and statements, which are financial and tax records: kept for at least five years, as the Tax Procedures Act, 2015 requires
- Signed leases and inspection reports the Organisation must keep for the tenancy and any dispute
- Audit log entries, with your name replaced by an anonymous reference
These records are kept only as long as the law requires, protected in the same way as before, and then deleted. If your landlord or property manager holds information about your tenancy, it decides how long to keep it. You can also ask it directly. See our privacy policy for details.